The Exclaimer Community

SYMPTOMS

I have set up the Don’t add disclaimer if subject contains option and ticked the Remove from subject check box in the Disclaimers tab of a disclaiming custom mail rule. When I enter the subject into an email, the disclaimer is not applied but the subject is not removed.

RESOLUTION

The work around for this issue is as follows:

·         Click on the Custom Rules button in the Mail Utilities control panel

·         Click on Add Rule at the bottom of the screen

·         Select Sender is Subject contains

·         Select recipient to match the original rule

·         Enter the subject for removal, for example [no sig]

·         Select the option Remove from subject

·         Click on the Disclaimers tab and use the drop menu to select Use this disclaimer and click OK to close the Add Mail Rule window

·         Open the original custom rule and click on the Disclaimers tab

·         Place a tick in the Process next applicable disclaimer rule and on OK to close the Add Mail Rule window.

• Ensue the new rule is directly below the original custom rule.