Can't uninstall Exclaimer

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GetStarted Posted: 09-30-2005 10:59 AM

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Help,

I'm trying to upgrade Exclaimer, but when I go through the process, it keeps complaining that there are programs using it and to shut them down. I've rebooted the server twice now and tried to uninstall, but it won't let me.

Please can you help?

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Chris Brown replied on 09-30-2005 2:31 PM

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Hi

During normal operation, the core exclaimer file (exclaimer.dll) is loaded by a whole bunch of Windows components depending on the configuration of your operating system and when exclaimer.dll is loaded, it can't be uninstalled.

The uninstall process closes down IIS, which is the process that loads the exclaimer dll in normal operation for mail processing, but other processes can hold it locked and this is what is happening to you.

There is a knowledge base article on solving problems around uninstall at the following link. Let me know how you get on.

http://forums.exclaimer.com/forums/103/ShowPost.aspx

Chris

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GetStarted replied on 09-30-2005 2:36 PM

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Hi Chris

I followed all the steps outlined in the article but I still can't get Exclaimer to uninstall. Is there anything else that I can do? I'm really keen to upgrade the product as the new version has some key enhancements for me and not being able to uninstall the product is kind of frustrating.

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Chris Brown replied on 09-30-2005 2:42 PM

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Hi

If you have exhausted all the suggestions in the KB article then please do the following:

Use the registry editor to remove the following value from the registry.

HKEY_LOCAL_MACHINE\SOFTWARE\Exclaimer Ltd\eXclaimer\ControlFilePath

When you have removed the value, run the uninstall again and then you ABSOLUTELY MUST REBOOT YOUR COMPUTER. Failure to perform this step before doing a subsequent install can cause the new install of Exclaimer to not work correctly.

Chris

Disclaimer: This post contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs.

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Dan T replied on 10-11-2006 10:56 AM

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Hi Chris, the link you provided doesnt work or no longer works.

Dan T

Chris Brown wrote:

Hi During normal operation, the core exclaimer file (exclaimer.dll) is loaded by a whole bunch of Windows components depending on the configuration of your operating system and when exclaimer.dll is loaded, it can't be uninstalled. The uninstall process closes down IIS, which is the process that loads the exclaimer dll in normal operation for mail processing, but other processes can hold it locked and this is what is happening to you. There is a knowledge base article on solving problems around uninstall at the following link. Let me know how you get on. http://www.exclaimer.com/UK/Q20050217.htm Chris

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Jamster replied on 03-10-2010 3:20 PM

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Link not working again.....

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Dipak Panchal replied on 03-15-2010 4:54 PM

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Hello,

Please try the suggestions in the article below that relates to problems uninstalling Exclaimer Mail Utilities:

http://www.exclaimer.com/cs/forums/t/66.aspx

If you still experience any issues, please email support@exclaimer.com.

Thanks