The Exclaimer Community

Hi,

We've had anti-spam installed for around a week now, setup in Quarantine mode and it does not appear to be processing any spam at all.

Looking at the statistics Exclaimer has processed nearly 4,000 emails but the Spam engine stats show no emails processed. I checked to ensure spam filtering is enabled.

I'm running on Small Business Server 2003. One of the unusual elements of our setup is that email for our domain is forwarded to a third party who then forward it to our isp's POP3 server which we collect it from. I was told that the Spam filter should still work under these conditions though.

I've checked that Exclaimer can contact the detection centre ok, so the problem does not seem to lie here.

Hope somebody can help as i'm looking forward to some spam-free days soon. If more details are required let me know.

Thanks 

Hi,

The issue here is that you are using the pop connector. This item by-passes the SMTP service completely and writes the emails to the message store directly.

Exclaimer is a SMTP sink application, meaning that the application works at the SMTP level. Since the pop connector write to the message store directly it effectively by-passes any of the protection that we offer.

There are 2 solutions open to you

1) Have you emails delivered directly to the Exchange server using the SMTP service(recommended)

2) if not there are pop connectors out there that re-submit the email via SMTP to the Exchange server.

Option 2 will mean that Exclaimer will be able to see the email and scan it. In support we have had people implement this using a program called Popcorn, however this is just an indicator and we do not support the application itself nor can we assist you in setting this up, but I am sure that there support department will help you. Should you decide to take this path, once you have the 3rd party application working I would advise that you contact the Exclaimer's Support department in order to set up the relay servers in Exclaimer or you will see all emails rejected as spam since they all apparently come from the same server.

Regards

Richard

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Richard Rae
Exclaimer Support

had the same problem before, if you use h ttp://www.christensen-software.com/popcon.htm this will solve the problem, nice free software unless you have mulitple email domains in which case you have to buy the license. Works a treat though either way. Dont forget to stop the SBS pop3 connector though when you turn this one on

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Highlander Business Solutions
Sheffield
United Kingdom
0114 2923800