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White list entry not working

Last post 06-07-2007, 1:58 PM by joshuajjc. 1 replies.
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  •  12-12-2006, 7:09 PM 1100

    White list entry not working

    Attachment: ExCap001.jpg

    This is an update to my previous thread on how to specify a whitelist entry.  I attempted to add a post with an image, and it seems to have crashed that thread.

    I added a whitelist entry for an e-mail address that was labelled as [BULK], but it did not seem to have any effect.  a subsequent e-mail from the same source was also labelled as [BULK].  The entry setup window image is attached.  Any ideas as why this did not work would be appreciated.

    Thanks.

     

  •  06-07-2007, 1:58 PM 1644 in reply to 1100

    Re: White list entry not working

    Hi jdc2000

    I would recommend adding the domain into the IP address section (without the @) and click on resolve. This will find the sending range of that domain. If you are still experiencing problems, please contact support@exclaimer.com we will be happy to help.

    Best Regards

    Joshua Clarke

    Exclaimer Support


    Joshua Clarke
    Exclaimer Support
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