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No disclaimers being added internal or external

Last post 08-22-2008, 4:18 PM by joshuajjc. 3 replies.
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  •  02-14-2008, 12:48 AM 2332

    No disclaimers being added internal or external

    We are running Exlaimer 4.54

    Server has been rebooted.

     I have logged a support call with support@exclaimer.com (support enquiry [337017905]) almost 48hours ago and have had no response.

     Exchange 2003 Enterprise SP2 on Windows 2003 SP1. We also have Mailmarshal SMTP v6.1.8.2172 on this server.

    Not using Anti Spam, Antivirus, Journaling or Auto responder features. Setup Tab has "Enable Exclaimer Mail utilities" ticked and "Enable Disclaimers is ticked". On the Default Rules Tab "Disclaim outgoing mail is Ticked"

    I get the disclaimer applied if I use the rule tester but not when I send an email through our exchange system. (Was working on a non production system when tested prior to install on our production system).

    Log contains the following

    LOG FILE START
    ==============

    Process:     C:\WINDOWS\system32\mshta.exe - 6.0.3790.1830
    DLL:         C:\Program Files\Exclaimer\eXclaimer.dll - 4.54.1352.1214 (32bit Exchange 2000/2003)
    Computer:    CN=CPL-SRV-MAIL,OU=Domain Controllers,DC=citypac,DC=local
    User:        CN=Administrator,OU=System Accounts and Groups,OU=City Pacific Limited,DC=citypac,DC=local
    System:      Server Service Pack 1 (Build 3790)
    Working Dir: C:\Program Files\Exclaimer
    ERROR,12/02/08 11:14:48.459,67c,2518,sink.cpp,1168,Com error thrown The parameter is incorrect.

    Help would be appreciated.

  •  05-01-2008, 3:30 PM 2520 in reply to 2332

    Re: No disclaimers being added internal or external

    Hi

    Please ensure you are running the latest version of Exclaimer Mail Utilities, 4.57. If you are still experiencing problems, please let me know. I will be happy to help.

    Best Regards


    Joshua Clarke
    Exclaimer Support
  •  08-18-2008, 8:21 PM 2675 in reply to 2520

    Re: No disclaimers being added internal or external

    I am running version 4.57 - it's been working for months and now I am getting a sink.cpp (1168) com error thrown The parameter is incorrect. 

    How do I fix this - no disclaimers are being added to any one's messages.

    Thanks.

    Glo

  •  08-22-2008, 4:18 PM 2676 in reply to 2675

    Re: No disclaimers being added internal or external

    Hi

    Please send your control file (Mail Utilities.4.50.xml in program files\exclaimer) in a ZIP file to support@exclaimer.com for further investigation into this issue.

    Best Regards


    Joshua Clarke
    Exclaimer Support
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