SYMPTOMS
I am receiving the following entry in the event log:
CAUSE
This is due to the Exclaimer Email Archiver Service account not having the local activation permission on the NooNoo DCOM component.
RESOLUTION
Modifying permissions on the NooNoo DCOM component
1. Click on Start, then click on Control Panel, double click on Administrative Tools and then double click on Component Services.
2. In the Component Services window expand Component Services, then expand Computers, then expand My Computer, and then expand DCOM Config.
3. Under the DCOM config folder, right click on NooNoo and select Properties.
4. In the Properties dialog box click on the Security tab.
5. Under the Launch and Activation Permissions section select the Customize radio button and then click on Edit.
6. In the Launch Permissions dialog box click on Add.
7. In the Select Users, Computers and Groups dialog box find and select the ‘Exclaimer Email Archiver Service' user account object then click on OK.
8. In the Permissions for ‘Exclaimer Email Archiver Service' section, place a tick in the Local Launch and Local Activation checkboxes then click on OK.
9. Click on OK in the NooNoo Properties dialog box.
10. Close the Component Services window.
APPLIES TO
- All versions of the Exclaimer Email Archiver
Joshua Clarke
Exclaimer Support