The Exclaimer Community

I've got a strange issue happening on my instance of Exclaimer 2007. We have seperate signatures for internal and external mail addresses. When I send an email to an external email address and CC an internal address, the internal address receives the wrong signature (external signature). If I change it around where I'm sending an email to an internal address and CC an external address, the external address receives the wrong signature (an internal signature). It seems like when Exclaimer 2007 finds one valid rule, it applies it to the rest of the email address...

We have Exclaimer "2003" also and this doesn't happen.... Has anyone else experienced this issue?

I to have this issue. I thought it was simply because exclaimer can add separate signature to emails when sent as a group or multiple recipients that are internal and external.

If there is a fix for this it would be great but nothing as yet... 

brntricersx:

I've got a strange issue happening on my instance of Exclaimer 2007. We have seperate signatures for internal and external mail addresses. When I send an email to an external email address and CC an internal address, the internal address receives the wrong signature (external signature). If I change it around where I'm sending an email to an internal address and CC an external address, the external address receives the wrong signature (an internal signature). It seems like when Exclaimer 2007 finds one valid rule, it applies it to the rest of the email address...

We have Exclaimer "2003" also and this doesn't happen.... Has anyone else experienced this issue?

I have a fix for you.  I found this work around and reported it to Exclaimer for them to share with other people having this issue.  I guess the word hasn't gotten out.I have fought for 3 months with Exclaimer to get our numerous issues resolved, currently I have been waiting on 4.55 for over a month now.  To get your signatures for Internal/External working again do the following:

Open Exchange Management Console

Expand Organization Configuration | Hub Transport

On the right hand side click on "New Transport Rule..."

Introduction:  "Name" - Blank Space  "Comment" - Enter a blank space to fix the internal/external signature issue.  Click "Next"

For your conditions check "Sent to users inside or outside the organization"  Set the scope to "Outside"

For your Actions have Exchange append disclaimer text using font, size, color..... Click on "Disclaimer Text" and just enter a space

click next and finish up.

This will get you by for now.

Hi

Bifurcation is an Exchange process that will allow Exclaimer to add different disclaimers for internal and external recipients. Exchange will bifurcate (split) messages destined for internal and external recipients as internal mails are sent in TNEF (Exchange's native language which is not understood by other mail servers\email clients) and external messages are sent in MIME (which is understood by all mail servers\email clients).

In some scenarios this Exchange process is not taking place. Unfortunately we have not found the root cause as of yet, but creating the transport rule as described by jharrington will force the bifurcation process.

Best Regards