Mail Utilities FAQ

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joshuajjc Posted: 10-18-2007 9:03 AM

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Can Exclaimer Mail Utilities embed our company font into our disclaimer or signature?

Exclaimer Mail Utilities obtains the fonts from the operating system. If your font is installed on your mail server it will be available in Mail Utilities. However, if the recipient does not have the same font on their mail server, it will revert to the most similar. You can not embed a font within your message.

How do I change the colours of a hyperlink?

Please refer to the following KB article: http://forums.exclaimer.com/forums/2016/ShowThread.aspx

Why do our embedded images show the attachment symbol of a paper clip in Outlook?

The image file is attached to the email and then referenced within the message to appear as embedded. Therefore the attachment symbol of the paper clip is displayed in Outlook. You can use a hyperlink to an image hosted on a remote server. However, this will require end user interaction as they are blocked by a default Outlook setting (outlook 2003 and above) and since the image is not actually attached to the email the attachment symbol of a paper clip will not be displayed.

Can the disclaimer appear on messages in the sent items folder?

Exclaimer Mail Utilities is a server side application and the disclaimer is added as the message passes through the server’s SMTP service. At the moment this means that the disclaimer will not appear on messages in the sent items folder. However our development team are investigating a way to change this implementation.

I have a title field in our disclaimer and if a user doesn't have the value present in their AD account it looks untidy. Is there anything we can do about this?

Please refer to the following KB article: http://forums.exclaimer.com/forums/thread/1199.aspx

Messages that are sent using the send on behalf of feature in Exchange will use the disclaimer details or signature data from the sender and not the on behalf of user. Is there anything we can do about this?

Please see the following KB article: http://forums.exclaimer.com/forums/post/102.aspx We are currently researching another way of handling this within the application in order to be able to use this sending method.

If we have four sites, do we need a license for each site?

Exclaimer Mail Utilities is licensed per server for Windows Small Business Server operating system. All other operating systems are licensed on a per user basis. If using per user, you can apply the same license to as many servers as you require, as long as you do not exceed your amount of users.

What is the effect of Exclaimer Mail Utilities on Blackberry devices?

Exclaimer Mail Utilities is compatible with Blackberry devices. As long as the messages pass through the SMTP service on the server that Exclaimer Mail Utilities is installed on, it will then apply the disclaimer.

Can I control the different formats of the emails?

Please refer to the follow KB article: http://forums.exclaimer.com/forums/thread/2015.aspx

How does Exclaimer Mail Utilities handle digitally signed and encrypted messages?

Exclaimer Mail Utilities will create a new message that is disclaimed and attach the original, digitally signed or encrypted message as attachment to the new disclaimed message. This is because Exclaimer does not modify the digitally signed or encrypted message as this would break the signature or encryption. Both of these methods are implemented at client level and Exclaimer Mail Utilities is a server side application.