The Exclaimer Community

I would like to have our disclaimers be able to automatically adjust to the users' e-mail viewing window size and wrap the words accordingly.  The first test e-mail I sent that had a disclaimer added worked this way.  However, all subsequent e-mails had line breaks added, making the disclaimer text in the e-mail display at a fixed column width.  Since it worked the first time, it seems like there must be a way to adjust this.  Note that this is for text only e-mails and disclaimers.  Since some of our e-mail contacts may not accept HTML or RTF e-mails, we would like to have this capability for text only messages.  I could not find any information in the help file or online.  Any ideas would be appreciated.  Thanks.

Hi,

This is dependant on the source code. If you have a table of a defined width then it will wrap there. Exclaimer itself does not wrap as such, but the outlook client does. The differences are viewed on different version of Outlook.

There is only a certain amount of control that we can excersise before Outlook. If you wish to change that wrapping it lives in the options --> mail format--> internet format.

 

Regards

RIchard

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Richard Rae
Exclaimer Support

Thanks for the reply.

 

 The disclaimer I was testing was generated by a custom rule.  After additional testing, I deleted the rule and re-created it.  The only difference in the creation process the second time was that I added a blank line before the disclaimer text during the creation process instead of adding it by editing the existing disclaimer text.  I don't know if this made any difference or not, but the paragraph word wrap problem was not present after re-creating the rule and disclaimer.

 

As an additional note, e-mails sent from Outlook Web Access using this rule include the disclaimer, however, Outlook Web Access appears to include formatting that causes the disclaimer text to appear in the Times New Roman font instead of the default font (Arial in my case) that my e-mail client is set to use.  This can be changed by specifying the font to use for the disclaimer text in Exclaimer.

 

It appears that the formatting issues I was experiencing have been resolved, at least for now.