The Exclaimer Community

I have setup three custom rules for autoresponders. 2 of them work fine, but I am having issues with the third one.

This particular rule is an autoresponse and also a recipient redirection. We are trying to setup a rule so that email to a specific email address (which is an incorrect spelling of a name) is rerouted to another recipient (which is the correct spelling of the name), and at the same time generate an autoresponse to the sender with a note stating that they have spelled the name incorrectly and the correct spelling is x.

I have the rule setup and enabled, and the delivery options are working fine, but the autoresponse will not go - in fact even in the rule tester it fails to generate. I have tried splitting this into two separate rules, and that did not seem to help either.

Any suggestions?

Exchange 2007, Mail Utilities 2007

Thanks.

The reason that you are seeing this behaviour is that the delivery options settings are handled before those for the auto response. This means that when Exclaimer comes to check if any rules match for auto responding, the email address no longer matches the rule.

If you change the addressing of the rule to 'Message header equals' and make the value "*To:*<incorrect address>*" this will resolve the issue.

For example, if the incorrect address is abb@domain.tld and it should be abc@domain.tld, you would need to set the recipient to
Message header equals "*To:*<abb@domain.tld>*"

It is important to include the angle brackets, as without them this would also match other addresses that ended with abb (for example aabb@).